At Outlet Swimsuit Zone, we’re dedicated to serving competitive swimmers, triathletes, and water sports enthusiasts with high-performance swimwear that keeps pace with your active lifestyle. Below you’ll find answers to our most common questions about products, shipping, and more.
Product Questions
What types of swimwear do you specialize in?
We specialize in performance-focused swimwear including:
- Competition swimsuits for triathlons and open water swimming
- Women’s compression swimwear for muscle support
- Hydrodynamic swim bikinis that combine style and function
- Durable training swimsuits built for frequent use
How do I choose the right size for performance swimwear?
Our performance swimwear is designed to fit snugly for optimal hydrodynamics. We recommend:
- Consulting our detailed size charts (available on each product page)
- Considering compression styles may require sizing up for comfort
- Measuring yourself while wearing minimal clothing
- When in doubt between sizes, we recommend sizing up for training wear
What makes your swimwear suitable for competitive swimming?
Our swimwear is engineered for performance with:
- Hydrodynamic fabrics that reduce drag
- Chlorine-resistant materials for pool training
- Reinforced stitching for durability
- Muscle support in compression styles
- UV protection for open water swimmers
Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Shipping (recommended for competitions): 10-15 days after dispatch via DHL/FedEx ($12.95)
- Free Shipping: 15-25 days after dispatch via EMS (free on orders over $50)
Do you ship worldwide?
Yes! We ship globally to support swimmers everywhere, excluding some Asian countries and remote regions. Our premium courier partners ensure secure delivery worldwide.
How can I track my order?
All orders include full tracking:
- You’ll receive a tracking number via email once your order ships
- Track directly through the courier’s website (DHL, FedEx, or EMS)
- Our system updates tracking automatically – check your account
What if my swimwear arrives damaged?
We take great care with waterproof packaging, but if damage occurs:
- Contact us immediately at [email protected] with photos
- We’ll arrange a replacement or refund
- Damaged items are covered at no cost to you
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from delivery date:
- Items must be unworn, with tags attached
- Original packaging must be included
- Swimwear must be in resalable condition
- Customers are responsible for return shipping costs
How do I initiate a return?
Simple 3-step process:
- Email [email protected] with your order number
- We’ll provide return instructions and authorization
- Ship the item back to our Louisville headquarters
Can I exchange for a different size or style?
Absolutely! For fastest service:
- Place a new order for the correct item
- Return the original item following our return process
- We’ll refund the original purchase once received
Payments & Accounts
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers. You can shop with confidence.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you:
- Track orders more easily
- Save your shipping information
- View order history
- Get faster checkout on future orders
Customer Support
How can I contact customer service?
Our dedicated team is here to help:
- Email: [email protected] (fastest response)
- Mail: 2204 7th Street Road, Louisville, US 40208
Do you offer custom orders for teams or clubs?
Yes! We work with swim teams and clubs for bulk orders:
- Special pricing available for orders of 10+ items
- Custom colors and designs possible
- Contact us at [email protected] with your requirements
Ready to enhance your swim performance? Browse our collection of competition-ready swimwear designed to help you train harder, swim faster, and recover better. With our global shipping and athlete-focused designs, you’re just a few clicks away from your best swim season yet.