At Outlet Swimsuit Zone Store, we’re committed to delivering high-performance swimwear with the same precision we apply to our products. Whether you’re training for competition or pursuing personal aquatic goals, we’ve designed our shipping and returns process to support your needs.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to serve our global customers (excluding some Asian and remote regions):

Standard Shipping ($12.95 USD)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance

Free Shipping (Orders over $50 USD)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking

International Considerations

Please note:

  • Customers are responsible for any customs duties, taxes, or import fees
  • Delivery times may vary due to customs processing
  • We cannot ship to certain Asian countries and remote regions

Returns & Exchanges

Our return policy reflects the precision of our performance swimwear – clear, supportive, and designed for optimal results.

General Return Policy

  • 15-day return window from delivery date
  • Items must be unworn, unwashed with all original tags attached
  • Original packaging required
  • Proof of purchase necessary

Important Hygiene Notice

For competition integrity and hygiene reasons, we cannot accept returns on:

  • Women’s compression swimwear
  • Open water swimsuits
  • Triathlon suits

Exceptions are made only for defective items (see below).

How to Return or Exchange

Follow these steps for a smooth process:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Include your order number and reason for return/exchange
  3. Wait for our approval email (within 2 business days) with return instructions
  4. Package items securely in original packaging
  5. Ship to our returns address:
    Outlet Swimsuit Zone Store
    Returns Department
    2204 7th Street Road
    Louisville, US 40208
  6. Track your return – we’ll notify you upon receipt

Return Shipping Costs

  • Customers cover return shipping unless item is defective/incorrect
  • We recommend using a trackable shipping method
  • We cannot be responsible for lost return packages

Refund Process

After we receive and inspect your return (typically 3-5 business days):

  • Refunds are processed to your original payment method
  • Credit card/PayPal refunds appear in 5-10 business days (varies by institution)
  • You’ll receive email confirmation when processed

Exchanges

We gladly exchange for different sizes/colors (subject to availability):

  • Follow standard return process
  • Specify “exchange” in your email
  • Price differences will be adjusted accordingly

Defective or Incorrect Items

If you receive:

  • A defective product
  • An incorrect item

Contact us immediately at [email protected]. We’ll cover return shipping and expedite your replacement.

Need Assistance?

Our customer service team is ready to help at [email protected]. We typically respond within 24-48 hours during business days.

Thank you for choosing Outlet Swimsuit Zone Store for your performance swimwear needs!